Outsourced customer service teams. 24/7 Outsourced customer service teams. UK Outsourced customer service teams. myPA Outsourced customer service teams. Outsourced customer service teams.

OUTSOURCED CUSTOMER SERVICE TEAMS

Save costs, appear larger and gain more free time
Exceptional teams to answer your phones, website live chat, contact forms, social media and email - exactly as if based in your office.
  • Keep in touch with a PA manager who oversees your team
  • Seamless and professional, customers won't know you outsource
  • Reliable support for staff holidays and busy periods, 24/7
How it works

A team of experienced people to handle your customer services, however your customers choose to communicate. In-house, continually trained and confident, we'll win you business and ensure you never miss an enquiry.

Unlike many other providers our dedicated teams can use websites, software, helpdesk portals or even print & send follow-up letters with your letterhead - as if in your office. You'll also have access to a PA team manager who understands your preferences and guides your team first-hand.

Highly trained. Trusted by thousands.
More on services

WHAT OUR CLIENTS SAY

"myPA office enables us to greet customers without being disrupted by the phone. I always recommend them."
- SUE BLACK, MARKETING CONSULTANT
"Really happy with the answering service, email answering, live help and the other task like completing forms and generally saving my bacon you guys pull off."
- JOHN HAWKINS, BEACH EVENTS
"myPA office is so helpful for our business as it means our phone calls are always answered and customers can interact with a person rather than an answering machine! Definitely would recommend."
- FRAN SIMMONDS, E.G.P
"myPA office's answering service is second to none. Their PAs are highly trained and know our business, our clients and suppliers. They deal with calls, emails and social media in a friendly, polite and professional manner."
- ADAM, SOFTWARE DEVELOPER
"I employed the services of myPA a number of years ago now and to be quite honest I would struggle to trade without them."
- MARK LYNHAM, RYAN DANIEL PROPERTY
"The team is excellent & I'm so happy that you were recommended to me. Business is steadily growing & my patients often comment how lovely our receptionist are so many thanks to you all!"
- ZOE, NEW BODY OSTEO
"Just passing on some comments that a customer of mine made, you were very polite and efficient, lovely to deal with. Well done you were/are lovely! I explained that I am very happy with the service that you provide me and think of you all as my colleagues and without you would find it very difficult to cope!"
- Mark White, MWTV
"Great, personal service from people who understand my business. Messages passed are informative and relevant. Takes a weight off when I can't answer my own phones!"
- PAUL WILSON, PROPERTY AGENT

myPA office can work as your full time secretary or protect your business from potentially missed calls. Each call is quickly answered in your company name with confidence and a helpful attitude.

TRY IT FOR FREE

A chat feature on your website is a perfect way to encourage more productive interaction from your visitors. Your PA receives a notification when a visitor wants to chat and promptly answers each request.

Your PA replies to every question & enquiry, from multiple social media platforms. Get an active and powerful presence across social media platforms, without the need to consistently monitor them yourself.

Impress every potential customer with call back answering. Your PA makes outbound calls to visitors that request a call from your website. We also offer design & installation of call back and web forms.

We never let a business enquiry go to waste. Your PA can monitor email addresses of your choice and quickly answer enquiries and attach documents, book appointments or unsubscribe to time wasting material and spam.

Appointment making

Your PA can confidently offer customers potential appointment slots and book them in. You can share online calendars with us or we can even use your own website dashboard or booking feature.

Appointment reminders

After your PA books an appointment, they can also schedule a text message to remind your customer before their appointment, prompting them to call if they need to amend the date / time. Reminders are typically set for either 1 day or 3 hours before an appointment is due to begin.

Message relay

Email messages with an instruction for your PA, who will let you know the moment it has been completed. You can also reply to any email message that your PA sends you after handling an enquiry with instructions like "Book them in for Thursday at 09:00" or "Ask them to write via post if they call again". Once a message is relayed, your PA notifies you and includes any further reply from the recipient.

Data management

Receive a clean monthly list of messages sent by your PA along with separated contact information. Fresh data makes it easy to keep in touch with your new, existing or old customers and also makes following up sales opportunities more consistent and hassle free.

Outsourced customer service teams - myPA office

Holiday/busy cover

Overflow coverage for busy periods or staff holidays
Outsourced customer service teams - myPA office

No training or HR

Our teams are trained in-house and won't cost you PAYE
Outsourced customer service teams - myPA office

Save on resources

No need to buy expensive equipment or technology

Let us tell you more
If you decide to sign up, your dedicated account manager will contact you to discuss services and preferences.
Outsourced customer service teams - myPA office Seamless and fast service integration

Outsourced customer service teams - myPA office Update instructions at any time

Outsourced customer service teams - myPA office All primary communications covered

Outsourced customer service teams - myPA office Complimentary service consultation

How it works

A team of experienced people to handle your customer services, however your customers choose to communicate. In-house, continually trained and confident, we'll will win you business and ensure you never miss an enquiry.

Unlike many other providers our dedicated teams can use websites, software, helpdesk portals or even print & send follow-up letters with your letterhead - as if in your office. You'll also have access to a PA team manager who understands your preferences and guides your team first-hand.

Highly trained.
Trusted by thousands.

More on services

myPA office can work as your full time secretary or protect your business from potentially missed calls. Each call is quickly answered in your company name with confidence and a helpful attitude.

TRY IT FOR FREE

A chat feature on your website is a perfect way to encourage more productive interaction from your visitors. Your PA receives a notification when a visitor wants to chat and promptly answers each request.

Your PA replies to every question & enquiry, from multiple social media platforms. Get an active and powerful presence across social media platforms, without the need to consistently monitor them yourself.

Impress every potential customer with call back answering. Your PA makes outbound calls to visitors that request a call from your website. We also offer design & installation of call back and web forms.

We never let a business enquiry go to waste. Your PA can monitor email addresses of your choice and quickly answer enquiries and attach documents, book appointments or unsubscribe to time wasting material and spam.

Appointment making

Your PA can confidently offer customers potential appointment slots and books them in. You can share online calendars with us or we can even use your own website dashboard or booking feature.

Appointment reminders

After your PA books an appointment, they can also schedule a text message to remind your customer before their appointment, prompting them to call if they need to amend the date / time. Reminders are typically set for either 1 day or 3 hours before an appointment is due to begin.

Message relay

email messages with an instruction for your PA, who will let you know the moment it has been completed. You can also reply to any email message that your PA sends you after handling an enquiry with instructions like "Book them in for Thursday at 09:00" or "Ask them to write via post if they call again". Once a message is relayed, your PA notifies you and includes any further reply from the recipient.

Data management

Receive a clean monthly list of messages sent by your PA along with separated contact information. Fresh data makes it easy to keep in touch with your new, existing or old customers and also makes following up sales opportunities more consistent and hassle free.

Let us tell you more

If you decide to sign up, you'll meet your dedicated account manager to discuss services and procedures.

Telephone answering & call handling service - myPA office Seamless and fast service integration

Telephone answering & call handling service - myPA office Update instructions at any time

Telephone answering & call handling service - myPA office All primary communications covered

Telephone answering & call handling service - myPA office Complimentary service consultation