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5 tips from world-class customer service teams

While strict rules restrain creativity and spontaneity, that doesn't mean proven principles to fall on deaf ears. There are a number of customer service tips that have been used time and time again to create great experiences.

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Why missing a call is like letting a customer leave your shop

It may seem an odd thought at first, but we think it has a real impact that business owners should be aware of. So here it is. When someone picks up the phone to call your business, they could be making an enquiry or they could have already...

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5 traits a leader should adopt to create a better customer experience

Changing culture and focusing on the customer is everyone’s job, but what today’s most successful businesses and brands have in common is good leadership. As a leader, it’s your job to set the standard and be an example for every employee, at every level.

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7 important customer service statistics

On average, happy customers tell nine people about their experiences with a company. If you want referrals through word of mouth and great online reviews, focus on making your customers happy. As research shows, the reward can be exponential.

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There was a little busy bee, by myPA office

There was a little busy bee. Too busy to answer his phone was he. Buzzing here and buzzing there, he simply had no time to spare. But then one day he made a call, to the queen be of them all. Don't worry she said, I understand. And took his company bu the hand...

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The latest news from myPA office.
Our blog will be available from August 2017
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